SUPPORT

Troubleshooting Guide

Common security issues and how to fix them

🔒

BitLocker Won't Enable

Critical

BitLocker requires TPM (Trusted Platform Module) support and may fail on systems without it or with BIOS configuration issues.

Solutions:
  • Check if TPM is enabled in BIOS/UEFI settings (restart and press F2/Del)
  • Enable TPM in Security settings
  • Update BIOS/UEFI to latest version from manufacturer
  • If no TPM: Enable BitLocker without TPM via Group Policy Editor
# Check TPM status
tpm.msc

# Enable BitLocker without TPM (gpedit.msc)
Computer Config → Administrative Templates →
Windows Components → BitLocker Drive Encryption →
Operating System Drives →
"Require additional authentication at startup" → Enable
🔐

Locked Out After Password Policy

Critical

Enforcing strict password policies can lock you out if existing passwords don't meet requirements.

Solutions:
  • Boot into Safe Mode (press F8/Shift+F8 during startup)
  • Log in with administrator account
  • Reset password using "net user" command
  • Create a new admin account if needed
  • Always test policies on non-admin account first!
# Safe Mode command prompt
net user [username] *
# Enter new password that meets requirements

# Create new admin account
net user newadmin /add
net localgroup administrators newadmin /add
🔥

Firewall Blocking Legitimate Traffic

Medium

Overly restrictive firewall rules can block necessary services like printers, file sharing, or applications.

Solutions:
  • Identify blocked service in Event Viewer (Windows Logs → Security)
  • Create specific allow rule for that service only
  • Use application-based rules instead of port-based when possible
  • Test rules on private network before applying to public
  • Document all custom rules for future reference
# Windows Firewall: Add application rule
netsh advfirewall firewall add rule
name="App Name" dir=in action=allow
program="C:\path\to\app.exe"

# Linux: Allow specific port
sudo ufw allow from 192.168.1.0/24 to any port 445
📊

Audit Logs Too Large

Low

Security audit logs can grow quickly and consume disk space, especially on busy systems.

Solutions:
  • Set maximum log size (recommended: 100-200 MB)
  • Enable "Overwrite events as needed" or "Archive when full"
  • Filter out non-critical events (e.g., successful logons)
  • Archive old logs to external storage monthly
  • Use log management tools for large environments
# Windows: Configure log size
wevtutil sl Security /ms:104857600

# Linux: Rotate logs
sudo logrotate -f /etc/logrotate.conf

# Compress old logs
gzip /var/log/auth.log.1

System Slowdown After Updates

Medium

Security updates and antivirus scans can temporarily slow down system performance.

Solutions:
  • Schedule scans during low-usage times (night/weekends)
  • Exclude trusted directories from real-time scanning
  • Disable unnecessary startup programs
  • Check Task Manager for resource-heavy processes
  • Consider upgrading RAM if consistently slow
# Check running processes
tasklist /v

# Disable startup program
msconfig → Startup tab

# Linux: Check system resources
top
htop # if installed
🌐

Cannot Access Network Shares

Medium

Firewall rules and user permissions can prevent access to shared network resources.

Solutions:
  • Enable "File and Printer Sharing" in firewall
  • Check share permissions (both share and NTFS)
  • Verify network discovery is enabled
  • Ensure user has proper credentials
  • Test with \\computername\share path directly
# Windows: Test network path
net use \\computername\share /user:username

# View current network shares
net share

# Enable network discovery
Control Panel → Network and Sharing Center →
Advanced sharing settings
👤

User Account Control Popups

Low

Frequent UAC prompts can be annoying but reducing UAC level decreases security.

Solutions:
  • Keep UAC enabled - it's an important security layer
  • Run trusted applications as administrator permanently
  • Create shortcuts with "Run as administrator" enabled
  • Use Task Scheduler to run tasks with elevated privileges
  • Don't disable UAC unless absolutely necessary
# Check UAC level
UserAccountControlSettings.exe

# Run application as admin (right-click)
Properties → Compatibility →
"Run this program as administrator"
🔄

Windows Update Failures

Critical

Failed updates leave systems vulnerable to known exploits and security vulnerabilities.

Solutions:
  • Run Windows Update Troubleshooter
  • Clear Windows Update cache (SoftwareDistribution folder)
  • Reset Windows Update components
  • Check disk space (updates need 10-20 GB free)
  • Manually download and install cumulative update
# Stop Windows Update service
net stop wuauserv
net stop bits

# Clear cache
ren C:\Windows\SoftwareDistribution SD.old

# Restart services
net start wuauserv
net start bits

Still Having Issues?

If your problem isn't listed here, feel free to reach out and I'll do my best to help!